In order to improve professional qualifications and skills for a team of staff directly serving in the hotel; creating professionalism in serving tourists and building beautiful images in the hearts of tourists when coming to Dong Nai, the provincial Department of Culture, Sports and Tourism has coordinated with the Tan Phu District Culture and Sports Office to organize the class fostering receptionist skills in 2021.

The refresher course took place for 03 days from April 14 to April 16, participants are employees working at the Reception department at the tourist accommodation business units; tourist sites and spots in the province. At the refresher course, the trainees were equipped with the basic skills of Hotel Reception Operations, including: Role and duties of the receptionist department; The basic requirements for receptionists; Process of serving tourists; Handling booking situations; Usage forms and reception books; Labor organization of the receptionist division ...

Participating in the course, students will practice directly at the hotel under the guidance of the instructors. It is known that the refresher course will help students to systematize the basic knowledge and skills of the receptionist according to the Vietnam Tourism Skills Standards and improve the professional qualifications and skills of the department. reception, to meet the needs of tourists. At the same time, creating conditions for officials and employees at tourist accommodation businesses, tourist resorts and tourist sites to learn and exchange experiences, contributing to improving the efficiency of tourism business. and building a beautiful image in the hearts of visitors when coming to Dong Nai.

Thanh Xuan