Currently, the Vietnam National Administration of Tourism in collaboration with the General Department of Market Management has officially operated the customer feedback reception system through the application of "Safe Vietnam Tourism".

Accordingly, the application of "Safe Vietnam Tourism" is connected to the professional information system of the General Department of Market Control, allowing the two parties to easily exchange information, coordinate in receiving and processing. management of tourists' feedback, protecting the legitimate interests of visitors.

Installing the app "Vietnam safe travel" helps visitors easily reflect all problems of travel services related to fake goods, poor quality goods, fraud, price pressure, and improper advertising. In fact, unsanitary and unsafe food ... Through reflections from tourists, the General Department of Tourism and the General Department of Market Management will coordinate to check and handle according to the process, thereby contributing to protect the interests of tourists and a healthy business environment. At the same time, creating a breakthrough, meeting requirements in the new situation, helping the tourism industry to develop stronger and more sustainably, contributing to a healthy domestic tourism market, improving service quality, Vietnam tourism reputation.

Nguyen Yen